NetNeutrals is internationally recognized as a leading online dispute resolution program.  Operated by DeMars & Associates, Ltd., NetNeutrals EU has been designed to operate within the guidelines as set forth by the EU ADR Directive as a conciliation/mediation/adjudication process.  NetNeutrals offers its clients an innovative way to resolve customer and B2B disagreements.

NetNeutrals was established in 2004 in response to a request from eBay to provide ADR for its users. The process, called Independent Feedback Review, continues to handle negative feedback disputes.  

Additionally, NetNeutrals has designed bespoke schemes to handle the needs of several e-commerce providers, both Business to Consumer and Business to Business.

DeMars & Associates, Ltd. (DMA) is a national alternative dispute resolution consulting firm managed by the most reputable experts in the business. Located in Waukesha, Wisconsin (US), the firm provides consulting, program design, administration, training and research services to Fortune 100 Companies, national associations, and governmental agencies. DMA is dedicated to resolving disagreements in the most ethical and expeditious manner possible. Each program we create is uniquely tailored to deliver the best dispute resolution process for all parties.

DMA draws on its extensive customer service, regulatory, training and educational experience to formulate programs that uniquely respond to the client's individual needs. Activities often respond to specific needs in areas or industries that are highly regulated. DMA projects concentrate on maximizing the mutual interests of the business and consumer communities, striving to build strong relationships in order to develop policy in the public interest.

For more information on DeMars & Associates, please visit our website at

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NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
+353 15312836
© NetNeutrals Ltd, 2024 

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015
NetNeutrals EU was approved in July 2016 by the Civil Aviation Authority (the UK aviation regulator) to operate as an ADR body for aviation consumers.
NetNeutrals EU voluntarily withdrew from the CAA List of approved ADR providers in September 2017 with an intention of applying to re-enter the UK aviation disputes marketplace at a future date