At any point the consumer may elect to withdraw from the process; however once a case is opened, participating traders may not withdraw before a conclusion has been reached.  If you wish to withdraw from an open case, please contact us at

For more information regarding the NetNeutrals ADR Scheme, please visit our How it Works or FAQ sections.

If you have any questions that remain unanswered, you can always send us an email,, or visit our Contact Us page.  
Fill out the form if you are having trouble opening a case or if you have another question about our process.  We will review your case and get back to you as soon as possible.

NetNeutrals UK
3 Armley Court
Armley Road
Leeds, LS12 2LB
+44 1132376423
© NetNeutrals Ltd, 2017 

NetNeutrals EU is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an ADR entity under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the aviation regulator) to operate as an ADR body for aviation consumers.