The NetNeutrals ADR Scheme is free to the consumer.

For aviation claims, there is a £10 fee to the consumer.  ADR Scheme Rules for Aviation claims can be viewed HERE.

The Airline/Airport has several fee scale options to choose from when participating in the programme.  More details regarding Airline/Airport fees can be gathered by visiting the Airline/Airport Sign Up page, on our Contact Us page, or by emailing us at
Fill out the form if you are having trouble opening a case or if you have another question about our process.  We will review your case and get back to you as soon as possible.

NetNeutrals UK
3 Armley Court
Armley Road
Leeds, LS12 2LB
+44 1132376423
© NetNeutrals Ltd, 2017 

NetNeutrals EU is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an ADR entity under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the aviation regulator) to operate as an ADR body for aviation consumers.