1. Airline     2. Problem    3. Request    4. Info    5. Submit

Please note: BEFORE a dispute can be registered with NetNeutrals, consumers must allow the airline/airport a minimum of 8 weeks to respond to their direct complaint. If the complaint remains unresolved with the airline/airport following this time period, it can be submitted to NetNeutrals for review.
Please select Airport or Airline

If your Airline or Airport is not listed, we regret to inform you that at this time NetNeutrals will be unable to assist in resolving your dispute.  

Please visit the Civil Aviation Authority here for further assistance.
Fill out the form if you are having trouble opening a case or if you have another question about our process.  We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
+353 15312836
© NetNeutrals Ltd, 2024 

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015
NetNeutrals EU was approved in July 2016 by the Civil Aviation Authority (the UK aviation regulator) to operate as an ADR body for aviation consumers.
NetNeutrals EU voluntarily withdrew from the CAA List of approved ADR providers in September 2017 with an intention of applying to re-enter the UK aviation disputes marketplace at a future date